Joe Pesci only told us half the story in that Lethal Weapon movie. It’s the movie where he is complaining about the Drive-Thru experience. “They Fuck You At The Drive-Thru”. You know the rant.
You go to the drive through and they never get your order right. Well, it seems like never. Actually, they DO get the order right about 50% of the time. The other 50% of the time, something is wrong with the order.
Odd, when you think about it, really. I would think that if you’re going to screw up an order, then you would want to be screwing up an order of someone who is eating inside the restaurant. That way, when they discover that they got fucked, they could calmly go to the counter and get their order corrected. It’s an inconvenience, but a minor one.
When they fuck you at the drive-thru, however, it is usually later on when you discover that you got fucked. You get your food and then drive back home or to work or to wherever you were headed with your meal. You finally get to your destination and then realize that the food that you ordered is NOT in the bag that you’re holding. To correct the situation then, requires another drive back to the restaurant you just came from. Quite often, you don’t even have time for that crap.
As I said, that’s only half the story…
The other thing that really pisses me off about drive-thrus is their NEED to upsell me. I order a burger and a drink because I want a burger and a drink. If I wanted fries, I would have ordered them. Simple concept. Right? Not to the people running these places.
There must be some sort of standard training video that drills into the heads of the staff, the concept of upselling other items to me. That really doesn’t bother me. It’s inconvenient, but only in a minor way.
The thing that really bugs my ass about it is that they are rude about the upsell process. The person on the other end of that drive-thru speaker can’t even wait for me to finish placing my order before trying to sell me fries. In fact, they are SO concerned with selling me those fucking fries, and interrupting me to ask if I want them, that they inevitably have to ask me to repeat my order because they weren’t listening to me when I was ordering!
Here’s a tip for anyone who works in a drive-thru. Wait until I completely finish ordering. Then, and only then, ask me if I want more than I ordered. And, get my order right!